Confidentiality, Responsibilities, and Grievance Procedures

Rights and Confidentiality

• To be treated with consideration, respect, and full recognition of their dignity and individuality, and have courteous, compassionate care.
• To be protected by the licensee from neglect, physical, verbal, and emotional abuse (including corporal punishment) and from all forms of misappropriation and/ or exploration.
• To have reasonable personal privacy when you receive care.
• To be informed about your care and to be involved in your care planning. 
• To submit complaints without fear of retaliation and have them addressed timely.
• To reuse services and be informed of the impact toward your care
• To be informed of any changes in your care, including the type, amount, and frequency.
• To participate fully, or to refuse to participate, in community activities.
• Not to be required to make public statements which acknowledge gratitude to the agency. 
• Identifiable photographs will not be used without written and signed consent by the service recipient or guardian. 
• To voice grievances to the licensee and to outside representatives of their choice  with the freedom from restraint, interference, coercion, discrimination, or reprisal. 
• To be assisted in the exercise of their civil rights. 

• To promptly inform your care provider if you will be away fro home when services are scheduled.
• To report any changes in your health or living conditions which concern your care.
• To cooperate with care providers and ask questions if you do not understand questions or information.
• To provide a safe home environment so that services can be safely given to you.